Shipping & Returns.
What happens after checkout, where to find your delivery details, and how to contact us about an order.
Canadian orders. CAD pricing.
- Delivery area
- We currently accept orders for delivery within Canada only.
- Prices & shipping
- Prices are in Canadian dollars and include tax. Shipping is calculated in your checkout order summary.
- Payment & dispatch
- Orders ship after payment has been received and confirmed.
- Usual dispatch time
- Items usually ship the same day when payment is received before 3:00 p.m. EST. Some larger and wholesale orders ship the following day.
Check the product page for current availability, sourcing or preorder information before ordering. Dispatch timing is separate from the carrier’s delivery time.
Follow your order.
Review your summary
Confirm your items, delivery details and shipping charge before placing the order.
Keep your confirmation
Your order confirmation includes the order number and payment instructions. Keep these for reference.
Check available tracking
Use your account to view order history and any tracking information added after shipment.
Changes, delivery issues & returns.
No returns or refunds.
We do not accept returns or offer refunds, except where required by applicable law. Once our research compounds leave the warehouse, they cannot be returned to stock for resale.
This policy does not limit any rights or remedies required by applicable law.
Need to change or cancel an order?
Email us with your order number and the change you are requesting. We will need to check the order’s current status before confirming what is possible.
Did your shipment arrive damaged?
Shipping-damage claims are handled through the shipping company. We strongly recommend contacting us first so we can help with the situation. Include your order number and a description of the damage, and keep the item and its packaging for the claim process.
Received an incorrect item or have another concern?
Contact us with your order number and a description of the issue so we can review what happened and explain the next steps. Do not send an item back without contacting us first.
Looking for a delivery update?
Check the tracking information in your account, when available. If you still need help, include your order number when contacting us.